Filter Pumps

What is the life of the filter pump?
According to estimation, the life of a filter pump is 2000 hours, which is about 4 seasons of normal usage.
Fri, 7 May, 2021 at 3:03 PM
Is there a vacuum to the pump?
No, there is not a vacuum to the pump.
Fri, 7 May, 2021 at 3:04 PM
In winter, what is the best way to store the filter pump?
Remove and dry all pump pieces including Coat the seals, house. washers with petroleum jelly and O-Rings (see manual for detailed instructions).
Fri, 7 May, 2021 at 2:57 PM
While waiting for my replacement pump, how to keep my pool clean?
Keep all debris out of pool (Keep covered), and maintain the proper pH level.
Fri, 7 May, 2021 at 3:12 PM
Can I disassemble the motor housing to clean the inside?
No. This will invalidate the filter pump warranty. Jilong will not be responsible for any effect or cause that it might result from opening of the motor hou...
Fri, 7 May, 2021 at 3:15 PM
Is there a factory warranty for this product?
Yes, according to your Owner's Manual, the filter pump comes with a limited written one-year warranty.
Fri, 7 May, 2021 at 3:09 PM
What does the warranty mean?
It means that all manufacturing directs in material and workmanship for a period of one year from the original date of purchase.
Fri, 7 May, 2021 at 3:10 PM
Can I purchase the filter pump from the factory if not available from a local retailer?
Yes, please contact the After Sales Service Station according to the information shown in your Owner's Manual.
Fri, 7 May, 2021 at 3:14 PM
If the pump need repair, should consumers do by themselves?
No, mainly because improper maintenance may cause personal injury or death, such as electric shock.
Fri, 7 May, 2021 at 3:07 PM
Will you reimburse for postage if the pump is defective?
No. you can send the pump to our After Sales Service Station, freight prepaid. We will pay the postage to return the replacement pump. 
Fri, 7 May, 2021 at 3:11 PM